Cancellation policy

Order Cancellation Policy
Orders may be canceled only if a cancellation request is submitted via email before the order has shipped. Please email the.cosh.co@gmail.com to request a cancellation and include your order number. Once an order has been processed and shipped, it can no longer be canceled. In that case, customers must wait to receive the order and then follow the return process to request a refund.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.